Customer delight and self-managing teams: the story of managing director Christa Jouck

Christa Jouck is an entrepreneur at heart. For her, entrepreneurship is about being curious, seeing opportunities and trying incredibly hard.

The common thread in all her entrepreneurial adventures is customer centricity. With a hostess bureau, a hotel, Infraligne and the Officenters, she has taken customer care to a higher level. And she has learned to lead differently by letting go of her employees and giving them the freedom to make decisions together based on just one criterion: "Will it benefit my customer?"

Listen below to Christa's story about customer delight and self-managing teams.