Annelies D'hondt

Annelies D'hondt

  • Industry

    • Telco
  • Functional expertise domain

    • Marketing & Sales
    • Change Management
    • Customer Operations

Business Mentor profile

  • 15 years of experience in challenging corporate telco companies in purchasing, marketing, and sales and five years of consultancy experience in customer experience and change management in diverse industries.
  • Passionate about helping people who feel overwhelmed by a challenge to navigate a solution, takes the outside-in view and thereby helps find perspective, very solution-oriented.
  • Gives energy and sparks enthusiasm, believes in sparring to come to inspiration, unconventional but understands professionalism, and is definitely not afraid of a challenge.

Unique Annelies

I am convinced that a strong relationship with your customer is the key to any business success. What your customers experience should assure you to walk the talk of your brand promise. You can't leave that up to chance; it should be an experience by design and dictate your processes, IT landscape, and organization. This means you design your business from the outside in. While I have invested in building my expertise in Customer Experience and Marketing and Sales over the years, I am most motivated by something new. As a consultant, I have finally found a way to leverage my expertise in a constantly new environment.

What I would tell the young Annelies: "Not all storms come to disrupt your life; some come to clear your path."

I had two great mentors in my career who were like wingmen for me while I was facing an – at times – overwhelming challenge: they complemented my expertise and challenged me to take a different perspective on things. By doing so, my mentors helped accelerate my growth. I feel blessed to have had my wingmen on my growth path through the years. Now I am inspired to do the same for others.

On a more personal level, I find it more important than ever in today's rat race to find the time to walk. It is the slowest way of traveling and a form of meditation where your thoughts fly an unchartered course. Every year for 17 years now, I do a two-week hike with my husband. Each hike is as much a journey through the landscape as the soul. It is a time to take stock of the past year and give everything a place to find inner peace.

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