Valérie Bourdeau

Valérie Bourdeau

  • Industry

    • Consumer products
    • Consultancy
    • Manufacturing
    • Engineering
  • Business Mentoring Job

    • Change management
    • Customer operations
    • Learning & development

Business Mentor profile

  • 25 years of experience in Business to Business, Consultancy, R&D, Innovation and Engineering
  • Seasoned expert in customer and employee experience
  • Experienced Design Thinking facilitator
  • Proven project & team leadership


I am the founder and owner of Intent, an agency that helps managers and business owners to envision and create the customer experience they want to deliver with their organization. But then also to implement the employee experience that is needed to do just that daily.

I have twenty years of design experience. I started as a product designer, then went to service design, experience design. Because over the years, I realized that my interest is not so much with products, but much more with people, with the interactions between people, with what is needed to create a suitable environment for people to work together and to achieve the goals they have set for themselves and to thrive while doing so.

So, if you are looking for ways to improve your communications with your teams, to adapt your leadership style to the people you are working with, if you are looking for ways to make sure that your people have all the tools, information, and necessary support to achieve whatever is set out for you.
I might be of help.

As a mentee, I would ask of you because you are open to looking at what the situation is today and where you would like to be at a specific time and see where the differences are. We will both be looking for strengths and challenges that need to be overcome to get there.

So I would like to ask you to be willing to try new things and be ready to discuss these new ways of doing something with your team. Because I strongly believe you can tap into your team's wisdom, and you can learn together with them about the best way of collaborating.

You're not alone in this. We can discuss whatever initiatives can be put in place, and your team will support you by giving you feedback and giving you added information on what's working and what is not. So this is a journey that I enjoy very much, and I hope you will do the same.

So I am looking forward to meeting you soon.

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